At Santosh Industries & Trading Company, we strive to ensure customer satisfaction with every purchase. This policy outlines the terms for returns, replacements, and refunds.

1. Eligibility for Returns & Refunds

  • Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.
  • The issue must be reported within 7 days of receiving the product.
  • Products must be unused, in their original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

  • Customized or made-to-order machinery.
  • Products damaged due to misuse, negligence, or improper handling.

3. Process for Returns & Refunds

  1. Contact us at info@santoshind.com or +91 701-416-6256 with your order details and proof of issue (photos or videos).
  2. Once approved, we will arrange for pickup or provide return instructions.
  3. After inspection, eligible refunds will be processed within 7–10 business days to the original payment method.

4. Replacements

Where applicable, replacements will be sent free of cost once the returned product is received and verified.